Support and Guidance

Reliable help, clear answers, and someone to talk to when things feel overwhelming

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Human support. No pressure. Always respectful.

Family sitting outside in snow

Some questions are easier to ask a person

Planning ahead, organizing important matters, or writing things down about your life isn’t always straightforward. Even when tools are simple, the topics themselves can feel heavy.

Sometimes you just want:

  • a clear answer
  • reassurance that you’re doing things right
  • or someone to talk things through with

Meolea’s Support & Guidance combines reliable customer support, personal human guidance, and helpful written resources — so you’re never left alone with questions.

Customer support that actually helps

Clear, human, and responsive

Our customer support team is there to help with:

  • questions about features and how they work
  • technical issues or account access
  • understanding what to do next

You won’t get scripted replies or generic answers. We focus on clear explanations, patience, and practical help — especially for topics that aren’t always easy to talk about.

Private and confidential, of course.

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Personal Guidance Sessions — when you want to talk things through

Some questions go beyond quick support.

For those moments, Meolea offers Personal Guidance Sessions: optional, paid conversations with a real person who takes the time to listen and help you think things through.

These sessions are designed for:

  • talking through living will or funeral wishes questions
  • understanding what to include or how detailed to be
  • feeling stuck or unsure where to start
  • getting clarity without judgment or pressure

They are not therapy and not legal advice. They are calm, structured conversations focused on understanding your situation and helping you move forward with confidence.

100% secure and private

Your data is stored with maximum security in mind on private servers. We never share conversations with anyone else!

Data privacy matters to us!

Book a session when it suits you

Personal Guidance Sessions can be booked easily and only when you want them.

  • one-on-one
  • confidential
  • at a time that works for you
  • no long-term commitment

Some people use a single session to get unstuck. Others return when new questions come up. Both are perfectly fine.

Learn at your own pace with our blog

Meolea’s blog offers clear, well-researched articles on topics such as:

  • common questions people hesitate to ask
  • living wills and medical decisions
  • funeral wishes and planning
  • legacy, memories, and digital organization

Start reading today!

Support that adapts to you

Some people prefer reading. Others prefer asking. Some want both.

Support & Guidance in Meolea is designed to adapt to how you feel most comfortable:

  • read when you want information
  • ask when you want clarity
  • talk when you need space to think

Nothing is forced. Nothing is upsold aggressively.

You don’t have to figure everything out alone

Whether you just need a quick answer, a calm explanation, or a real conversation — help is available.

❤️ If you want support that respects both your questions and your pace, you can explore Meolea’s Support & Guidance today.

Frequently asked questions about Support & Guidance

Is customer support free?

Yes. Customer support for using Meolea and its features is included.

What are Personal Guidance Sessions?

They are optional, paid one-on-one conversations with a trained human guide to help you think through questions and decisions.

Are these sessions therapy or legal advice?

No. They are supportive, practical conversations — not therapy and not legal consultations.

Do I have to book a session to use Meolea?

No. Sessions are completely optional.

Can I just use the blog instead?

Absolutely. Many people start with the blog and reach out only if questions remain.